Today I was battling with trying to have someone send me a Lync for Business (Skype) request to setup a remote desktop session for viewing their desktop, but the options to make that happen are not obvious or difficult to initiate. I thought surely there is an easier way for someone to request help and initiate a remote session to their computer to help troubleshoot a software problem. After much pulling out of my hair and even looking into AutoAssist for Lync (which probably would work as well), I stumbled across Windows Remote Assistance. By far the easiest way to have your co-worker send you a help request it seems using built-in Windows tools.

After I test it out and everything goes well I plan to add a big HELP ME! shortcut icon to their desktops that starts the msra.exe remote support program. I have my fingers crossed this will work.